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Reservation Policy

  1. According to the rule of adhesion contract of Tourism Bureau, a 30% of full payment will be charged as deposit from whomever makes a reservation to hotel directly to assure the reservation of rooms and guarantee the prices.
  2. Once online credit card payment is done, it will be deducted from your credit card account immediately.
  3. To ensure safety of your online credit card payment, personal information filled in online reservation must be the same as those in check-in process, and identity document shall be offered while checking in.
  4. Any changes to your reservation after online reservation is confirmed, please cancel the reservation directly online and rebook to change the date. A direct date change on this website is not available and it will not be processed by LaClé Hotel specialists.
  5. Any cancellation to your reservation after online reservation is confirmed, please cancel the reservation directly online. A cancellation will not be processed by LaClé Hotel specialists.
  6. Taxes and service fees are included in all the prices listed on this website.
  7. Check-in time: 3:00 pm; Check-out time: 12:00 noon.
  8. Any force majeure takes place at the location of LaClé Hotel such as traffic interrupt in earthquake or typhoon land warning the issued by the Central Weather Bureau.
  9. Additional breakfast for each person will be charged NTD.300+ 10% service fee.
  10. You shall receive an invoice from LaClé Hotel.
  11. After the reservation being successfully made it will direct to the “reservation success” page, if not, please go to LaClé Hotel website→online reservation→Click "Order" for "Booking Inquiry", please contact LaClé Hotel directly if no reservation is found.
  12. Payment deduction rate of cancellation: 
      ★Cancellations made within 1 day from check-in date will be charged 100% of deposit.
      ★Cancellations made between 2 and 3 days from check-in date will be charged 50% of deposit.
      ★Cancellations made between 4 and 6 days from check-in date will be charged 20% of deposit.
      ★Cancellations made more than 7 days (7 days are included) from check-in date will not be charged any of deposit.
      ★When “flash sales and no cancellation for the product” shows on the item, a total transaction value will be charged as processing fee for cancellation. 
  13. Cancellation process:
          (1) Click “Online Booking ” on LaClé Hotel website
          (2) Click “Booking Inquiry” in reservation menu
          (3) Enter account and password in “Booking inquiry”
          (4) Click “Search” button in reservation list page
          (5) Click “Cancellation” at the bottom of reservation information page
          (6) Confirm cancellation to complete the process

Note: Since the comfy space is designed for two adults only, therefore we don’t offer plus bed service.
Note: Children less than 6 y/o will not be allowed to stay in our hotel. Teenagers between 6-18 y/o shall be accompanied by an adult.
Note: Due to government's non-smoking policy, No smoking is allowed inside the building
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